SUPPORT
We're here to help.
Whether you need to track your order, learn about returns, or find answers to common questions, our support resources are here to make your shopping experience simple and worry-free.
01 —— TRACK ORDER
Check the status of your shipment and view tracking updates.
02 —— RETURNS & CANCELLATIONS
Need to return an item or cancel an order?
We offer a 30-day return policy and accept order cancellations before shipment. Customers in the European Union may also exercise their right of withdrawal within 14 days of receiving their order, in accordance with applicable consumer protection laws.
Log in to your customer account to view your orders, submit a return request, or request an order cancellation.
03 —— CONTACT OPTIONS
- Live Chat
Please click the"Message us"button at the bottom left corner of the website homepage to chat with us directly.
-
Email Inquiry
If you have any questions or need service support, please contact lebonfindr@gmail.com. We will respond to you within 24 hours.
- Business Hours
Monday - Friday, 9:00 am - 6:00 pm.
04 —— FAQ
-Orders
- Can I cancel my order before shipment?
Yes. Orders can be canceled before shipment. Please log in to your customer account to submit a cancellation request or contact us at lebonfindr@gmail.com as soon as possible. Once shipped, orders cannot be canceled but may be returned according to our return policy.
- How can I track my order?
You can track your order through our Order Tracking Page. Once your order has been shipped, tracking information will be sent to you by email.
-Shipping
- Do you ship to my country?
We currently ship to 28 countries and regions listed below:
📦 Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Italy, Japan, Luxembourg, Macau SAR, Netherlands, New Zealand, Norway, Poland, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, and Vatican City.
- How much is the shipping cost?
Orders over $50 qualify for free shipping. For orders under $50, a $7 shipping fee applies. Simply enter your shipping address at checkout, and the total shipping cost will be calculated automatically.
- When will my order be shipped?
Orders are usually processed and shipped within 48 hours. Processing times may vary during holidays or promotional periods. Once shipped, you will receive a delivery notification by email, and you can also check the latest status on the Order Tracking page.
- How long will it take to receive my order?
Standard international delivery typically takes 10–15 business days, depending on the destination and shipping method.
- Where do you ship from?
Our products are shipped from China. International orders are handled by professional logistics partners who automatically select the fastest and most reliable courier based on your destination, ensuring safe and timely delivery.
- Why hasn't my tracking information updated?
Tracking information may take 24–48 hours to update after your order has been shipped. If your tracking status has not changed for an extended period, please contact us at lebonfindr@gmail.com.
-Returns
- What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags attached, and in their original packaging.
Returns caused by damaged, defective, or incorrect items will be covered by us. For personal preference returns, such as changing your mind or choosing the wrong size, a $7 return shipping fee will be deducted from the refund.
Customers in the European Union may exercise their right of withdrawal within 14 days of receiving their order, in accordance with applicable consumer protection laws.
Please contact us at lebonfindr@gmail.com or submit a return request through your customer account.
-Jewelry Care
- Is 925 sterling silver jewelry durable?
925 sterling silver is a high-quality precious metal suitable for everyday wear. With proper care, your jewelry can maintain its beauty for years.
- Does sterling silver tarnish?
Sterling silver may naturally tarnish over time due to exposure to air, moisture, and chemicals. Regular cleaning and proper storage can help maintain its shine.
-Materials
- Are your pearls natural?
Many of our pearl pieces feature natural freshwater pearls. Each natural pearl is formed by nature, so slight variations in shape, size, and color make every piece unique.
We also offer a small selection of high-quality faux pearl designs. Please refer to each product description for detailed material information to understand whether a piece features natural freshwater pearls or faux pearls.
-Rewards
- How does the rewards program work?
Our rewards program allows you to earn points with every purchase. You can earn 1 point for every $1 spent, and 100 points can be redeemed for $1 off your order.
To check your points balance, view available rewards, or redeem your points, click the “Rewards” button at the bottom right corner of our website and log in to your account.
- How do I redeem my rewards points?
To redeem your rewards points, click the “Rewards” button at the bottom right corner of our website and log in to your account. Once you have enough points, you can select your available reward and apply it at checkout.
Still have questions?
Our team is always happy to help. Feel free to contact us at lebonfindr@gmail.com, and we’ll get back to you within 24 hours.