Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your order is delivered within the European Union, additional consumer rights may apply, including the statutory 14-day right of withdrawal described below.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase

Items returned in a condition beyond normal inspection may be eligible for a partial refund only.

How to Start a Return

To request a return, you may:

• Contact us at lebonfindr@gmail.com, or
• Click the "Returns & Refunds" link in the footer of our website and log in to manage your order and submit a return request.

If your return request is approved, we will provide instructions on how and where to send your package. Returns sent back without prior authorization will not be accepted.

If you have any questions regarding a return, please contact us at lebonfindr@gmail.com.

Return Shipping Costs

If the return is due to our error, including but not limited to:

• Defective items
• Damaged items
• Incorrect items received

we will cover the return shipping costs and refund any original shipping charges paid by the customer.

If the return is requested for personal reasons, including but not limited to:

• Change of mind
• Personal preference
• Ordering the wrong item

the customer is responsible for the return shipping cost. A return shipping fee of USD $7 will be deducted from the refund amount. Original shipping charges are non-refundable in such cases.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products
• Special-order items
• Gift cards

If you have questions about whether your item qualifies for a return, please contact us before initiating a return request.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return has been approved, you may place a new order for the desired item.

European Union Right of Withdrawal (14-Day Cooling-Off Period)

If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

If your order consists of multiple items delivered separately, the withdrawal period expires 14 days after the day on which the last item is delivered.

To exercise your right of withdrawal, you may:

• Contact us at lebonfindr@gmail.com, or
• Click the "Returns & Refunds" link in the footer of our website and log in to manage your order and submit a return request.

Returned items must be in the same condition in which they were received, unworn or unused, with tags attached, and in their original packaging. Proof of purchase may be required.

If you exercise your statutory right of withdrawal for reasons other than a product defect, damage, or shipping error, a return shipping fee of USD $7 may be deducted from your refund.

Partial Refunds

In certain circumstances, a partial refund may be granted if a returned item:

• Shows signs of wear or use beyond what is necessary to inspect it
• Is returned without original packaging, tags, accessories, or included materials
• Has been damaged after delivery
• Has otherwise diminished in value due to handling beyond what is reasonably necessary

Any deduction will be based on the reduction in the item's value. Where applicable, we will notify you of the deduction before processing your refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

For orders delivered within the European Union, approved refunds will be processed within 14 days after we receive the returned goods or receive evidence that the goods have been returned, in accordance with applicable consumer protection laws. Such refunds will include the price of the returned item(s) and the cost of the least expensive standard delivery method offered by us.

For orders delivered outside the European Union, approved refunds are generally issued to the original payment method within 10 business days.

Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund.

If you have not received your refund within the applicable timeframe, please contact us at lebonfindr@gmail.com.